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Our Customer Service team is available to assist with questions about products, orders, payments, shipping, returns, refunds, exchanges, product care, account access, and general website use.

When contacting us about an existing order, please include the order number and the name used during checkout. If the question concerns a product, include the product name, size, color, and a clear explanation of the issue. For damaged or incorrect items, photographs may help us review the matter more quickly.

For delivery questions, please review the tracking information first and confirm that the delivery address provided during checkout is correct. If the tracking information shows delivery but the package cannot be found, check the delivery area, mailbox, reception area, household members, neighbors, and building management before contacting us.

For return and refund questions, please include the order information and explain whether the product is unused, damaged, defective, incorrect, or simply unsuitable. Our team will review the request according to the Refund Policy and explain the available next steps.

We aim to provide clear assistance and practical solutions. Some requests may require additional review, including payment verification, carrier investigation, product inspection, or fulfillment confirmation. The time needed may vary depending on the type of request.

Please avoid sending sensitive payment information through ordinary messages. Payment card numbers, security codes, passwords, and other confidential information should not be shared with Customer Service unless a secure payment process specifically requests it.

Our team may ask for additional information to protect customers and prevent unauthorized changes to orders or accounts. This may include details associated with the purchase or delivery information.

We welcome feedback about products, shopping experiences, website usability, packaging, shipping, and Customer Service. Feedback helps us understand what customers value and where the experience can be improved.