Privacy Policy

Rhoback respects customer privacy and is committed to handling personal information responsibly. This Privacy Policy explains the types of information we may collect, how we use that information, how we protect it, and the choices available to customers when using our website.

When customers browse the website, create an account, place an order, subscribe to updates, contact Customer Service, submit a review, or interact with website features, we may receive information connected to that activity. This information may include a customer’s name, delivery address, billing address, telephone number, payment details, order information, account credentials, communication preferences, and customer service history.

Payment card details are processed through payment service providers. Rhoback does not need to retain complete payment card numbers to process ordinary purchases. Payment providers may collect and process payment information according to their own privacy and security practices.

We use customer information to process and fulfill orders, confirm payments, arrange shipping, provide order updates, manage returns and refunds, respond to questions, maintain customer accounts, improve products and services, prevent fraud, protect the website, and provide customer support.

When customers subscribe to marketing communications, we may use the information provided to send product news, promotions, collection announcements, shopping guidance, and other updates. Customers may unsubscribe from marketing messages by following the unsubscribe instructions included in the message. Transactional messages about orders, shipping, returns, refunds, or account security may still be sent when necessary to complete a requested service.

The website may use cookies and similar technologies to remember shopping preferences, maintain cart contents, support account functions, understand website performance, and improve the customer experience. Some cookies may support analytics, advertising, or personalized content. Customers may manage cookie preferences through available browser or website controls, although disabling certain technologies may affect website functionality.

We may collect technical information such as browser type, device type, operating system, approximate location, referring website, pages viewed, time spent on the website, and interaction information. This information helps us understand how visitors use the website, identify technical problems, improve page performance, and maintain security.

We may share information with service providers that help operate our business. These providers may support payment processing, order fulfillment, shipping, customer support, analytics, website hosting, fraud prevention, marketing communication, and technical maintenance. Service providers receive only the information reasonably required to perform the relevant service.

We may disclose information when necessary to protect the rights, safety, property, customers, employees, business operations, or website integrity of Rhoback and others. Information may also be shared when needed to investigate suspected fraud, unauthorized activity, abuse, or violations of our website policies.

Customers should protect account credentials and should avoid sharing passwords with other people. If a customer believes an account or payment method has been used without authorization, Customer Service should be contacted promptly so the matter can be reviewed.

We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, prevent fraud, complete financial reporting, support customer service, and meet operational requirements. Retention periods may vary depending on the type of information and the purpose for which it was collected.

Customers may contact Customer Service to ask about personal information associated with an account or order. Depending on the request and the information available, customers may ask us to correct inaccurate information, update contact details, adjust communication preferences, or close an account.

The website may contain links to third-party services or platforms. Third-party websites have their own privacy practices, terms, and security procedures. Rhoback is not responsible for the content or privacy practices of websites that are outside our direct control.

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no website, payment system, transmission method, or storage system can be guaranteed to be completely secure. Customers should use trusted devices and protect their account information.

This Privacy Policy may be updated when our services, website functions, or information practices change. The current version published on the website applies to information handled through the website and related customer services.