Shipping Policy

Rhoback is committed to making every order simple, clear, and convenient from checkout to delivery. All products on our website are priced in USD, and standard shipping is included at no additional cost for every order.

Orders are usually prepared and dispatched within 1–3 business days after payment has been successfully confirmed. Business days refer to regular operating days and do not include weekends or public holidays. During high-volume periods, promotional events, product launches, or seasonal shopping periods, preparation may require additional time. We work to process every order as quickly and accurately as possible while ensuring that products are inspected, packed, and prepared carefully.

After an order has been shipped, standard delivery is generally expected within 6–12 business days. Delivery estimates may vary depending on the destination, carrier operation, customs processing, weather, transportation conditions, and other circumstances outside our direct control. The delivery estimate begins after the order has completed processing and has been handed to the shipping carrier.

Every product order includes free standard shipping. Customers are not required to purchase a shipping upgrade in order to receive their order. Standard shipping is suitable for most purchases and is automatically applied during checkout when available.

For customers who need their order sooner, expedited shipping may be available at checkout. Expedited shipping is subject to carrier availability, destination, product availability, and the shipping option selected at the time of purchase. Selecting expedited shipping may reduce transit time, but it does not always reduce order preparation time. Orders must still be reviewed, packed, and processed before they can be collected by the carrier.

If an order contains multiple items, the products may be shipped together or in separate packages depending on warehouse availability and fulfillment requirements. If items are shipped separately, customers will receive the relevant tracking information when each shipment is dispatched. Separate shipments do not create additional standard shipping charges.

Customers are responsible for providing accurate and complete delivery information during checkout. This includes the recipient’s full name, delivery address, unit or suite number when applicable, city, postal code, and contact telephone number if requested by the carrier. Rhoback is not responsible for delays, failed delivery attempts, or additional carrier charges caused by incorrect or incomplete information provided during checkout.

Once an order has been handed to the shipping carrier, the carrier is responsible for the movement and delivery of the package. Tracking information may take some time to become active after the carrier receives the parcel. Tracking events may also appear intermittently while the shipment is moving through different facilities.

If tracking indicates that a package has been delivered but the customer cannot locate it, customers should first check the delivery area, mailbox, reception desk, building management office, household members, neighbors, and any safe-place instructions provided to the carrier. If the package remains missing, customers should contact Customer Service so we can review the order and available delivery information.

If a package appears damaged when delivered, customers should photograph the package and the products as soon as possible. Please retain the original packaging until the matter has been reviewed. Clear information about the condition of the package helps us investigate the issue and determine the most appropriate resolution.

If a package is returned to us because the address was incomplete, incorrect, inaccessible, or refused, we will review the order after the parcel arrives back at our facility. Customers may be contacted to confirm the correct delivery details. Reshipment may require confirmation of the address and may be subject to product availability.

We make every reasonable effort to meet the shipping estimates shown on our website. However, delivery estimates are not guarantees. Delays can happen because of carrier congestion, severe weather, transportation interruptions, incorrect address information, security procedures, or other events outside our control.

Orders cannot always be changed or canceled after processing has begun. Customers who need to update an order should contact Customer Service as soon as possible. We will make a reasonable effort to help before the order is shipped, but changes are not guaranteed once the order has entered fulfillment.

For questions about an order, customers should provide the order number, the name used at checkout, and the delivery address. This information helps our team locate the order and provide a faster response.