Refund Policy

Rhoback wants every customer to feel confident when shopping with us. If a product does not meet your expectations, eligible items may be returned within 60 days of delivery for a refund or another available resolution.

Products must be returned in clean, unworn, unused, and resalable condition. All original product tags, labels, packaging, accessories, and included components should remain attached or be returned with the item whenever possible. Products that have been worn, washed, altered, damaged, stained, or used may not qualify for a refund.

Free returns are available for eligible products. Customers should contact Customer Service before sending a return so that the return can be properly associated with the order. Customers may be asked to provide the order number, product name, reason for return, and photographs if the product appears damaged or defective.

After a return is received, the product will be inspected. The inspection confirms that the item matches the order and meets the condition requirements for return. Once the return is approved, the refund process will begin.

Refunds are generally issued within 5–10 business days after the return has been received and approved. The time required for the refund to appear in the customer’s account may vary depending on the payment provider, bank, card issuer, or financial institution.

Refunds are normally issued to the original payment method used at checkout. We cannot redirect a refund to a different payment method unless the original payment method is unavailable and an alternative arrangement has been approved by Customer Service.

The amount refunded generally corresponds to the eligible product price paid for the returned item. Promotional discounts, bundle discounts, gift card amounts, and other reductions may affect the final refund amount. If a discount was applied to a multi-item promotion, the refund may be calculated according to the adjusted value of the returned product.

Standard shipping is free on all orders. Where an expedited shipping upgrade was selected, the upgrade charge may not be refundable unless the order was canceled before shipment or the shipping service failed due to an issue confirmed by Rhoback.

If a product is returned because it is defective, damaged, incorrect, or materially different from the product ordered, Rhoback will review the matter and may offer a replacement, refund, or another appropriate resolution. Customers should contact Customer Service as soon as possible after discovering the issue and should keep the product and packaging for review.

If a customer receives the wrong product, the wrong size, or an incomplete order, please do not use the product. Contact Customer Service with the order details and clear photographs of the product label and package if requested. We will review the fulfillment records and help arrange the appropriate solution.

Some products may be excluded from return when they are personalized, specially prepared, hygienic in nature, or clearly identified as final sale at the time of purchase. Any applicable product-specific return conditions will be displayed on the relevant product page or communicated during the purchase process.

If a returned item does not meet the eligibility requirements, the refund may be reduced, delayed, or declined. In such cases, Customer Service may contact the customer to explain the result and discuss whether the item can be sent back.

Customers should package returns securely. Products damaged during return transportation because of insufficient packaging may not qualify for a full refund. The original shipping box may be used when available, but another secure package may also be acceptable.

A return is considered received when it arrives at our designated return facility, not when it is handed to the carrier. Customers should retain any return tracking information until the refund is complete.

Refunds cannot be issued for packages that have not been returned unless the matter involves a confirmed delivery problem, carrier loss, fulfillment error, or product defect. Each situation is reviewed using order information, tracking records, and available supporting details.